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Privacy Policy and Personal Information Protection 

Rays & Readapt clinic inc. 

1. Introduction

Rays & Readapt clinic inc. respects your right to privacy and is committed to protecting your personal information in compliance with Québec’s Loi 25 and applicable Canadian privacy laws. This policy explains how we collect, use, protect, manage, and share your personal information when you visit our website or receive our services. By using our site or consulting our services, you consent to the terms of this policy. 

2. Personal Information Officer

We have designated a Personal Information Officer responsible for access and protection of personal data. For any inquiries or to exercise your rights under Loi 25, please contact: 

Name and title: Cynthia Sarkis, speech-language pathologist and Owner
Address: 212 Curé-Labelle, suite 200, Ste-Thérèse (QC), J7E 2X7
Email: cynthia.sarkis@rayonsetreadapt.com
Phone: 418-559-4602 

3. Personal Information We Collect

We collect only the information necessary to deliver quality clinical services, which may include: 

• Client’s name and date of birth 

• Parent or guardian’s name (if applicable) 

• Contact details (address, phone number, email) 

• Reason for consultation, diagnosis, clinical reports or relevant histories 

• Information provided through: 

• Online or paper forms 

• Telephone calls 

• Emails 

• Our website’s contact form 

4. Purpose of Information Collection

We use your personal information to: 

• Respond to your service requests 

• Provide and personalize clinical services 

• Maintain client records and manage waitlists 

• Communicate necessary information to the parent or the legal guardian 

5. Data Retention

We retain personal information only as long as necessary to fulfill the intended purposes or comply with legal and professional requirements. If you ask to withdraw from a waitlist—or when services end—your data may be securely destroyed. 

6. Security Measures

We implement appropriate physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Third-party service providers are also required to maintain confidentiality and secure handling of data. 

7. Disclosure of Information

Your personal data will only be shared: 

• Among professionals directly involved in your care 

• If required by law  

8. External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies directly. 

9. Your Rights Under Loi 25

Under Québec’s Loi 25, you are granted the following rights: 

• Right to be informed 

• Right to access: Obtain copies of your personal information 

• Right to rectification: Correct any inaccuracies 

• Right to withdraw consent: Except where exempt by law  

Access requests are processed free of charge within 20 days, with advance notice given if reproduction fees apply  

10. Protection of Minors

In accordance with Loi 25, personal information relating to minors (under 14 years) will only be collected with the consent of a parent or legal guardian  

11. Updates to This Policy

We may update this policy to reflect legal changes or improvements in our practices. The "Last Updated" date at the bottom of this page will always reflect the most recent revision. 

Last Updated: September 3, 2025